Getting things right matters to us — and so does putting them right when we don’t. This page explains how Chandler Weekly handles errors: how to report one, how we investigate, how we label the different kinds of change we make, and how we keep the record honest. A visible, working corrections process is one of the clearest signals that a publication takes accuracy seriously, and we treat it that way.
Our commitment
When we publish something that is materially wrong, we correct it openly and promptly. We do not quietly delete stories, rewrite them to hide a mistake, or pretend an error never happened. Corrections are part of accountable journalism, not something to be ashamed of, and we would always rather acknowledge a mistake than leave inaccurate information in front of readers.
How to report an error
If you have spotted a factual error, we want to hear about it. Email [email protected] with:
- the article’s title or a link to it;
- the specific claim or detail you believe is wrong;
- and, where possible, a source or reference we can check.
We review every report we receive. Providing a source helps us confirm and act on a correction faster, but it is not required — if something looks off to you, tell us and we will investigate.
How we investigate
When a possible error is reported, we check the claim against the original sources and any new information provided. If the claim was accurate as published, we will say so and explain why. If it was wrong, we correct it. If it was accurate but unclear, we clarify it. The goal in every case is that the published version reflects the best available facts, clearly stated.
How we label changes
Not every change to an article is the same, so we distinguish between them:
- Correction — a fix to a factual error, such as a wrong name, figure, date, or statement. We note what was corrected so the record is transparent.
- Clarification — wording that was accurate but open to misunderstanding, made clearer. The facts were right; the phrasing needed work.
- Update — new, materially relevant information added to a developing or time-sensitive story, with the update noted. This is common for content like mortgage-rate context or tax rules, where the facts themselves change over time.
Timeliness
We aim to act on well-founded correction requests quickly. Significant corrections — anything that could affect how a reader understands or acts on a piece — are made as soon as we have confirmed the facts. More complex cases may take a little longer to verify properly, and we would rather be right than fast, but we do not sit on legitimate corrections.
Significant versus minor changes
Small typographical fixes that do not change meaning are made without a formal note. Anything that affects the substance or accuracy of a piece is treated as a correction, clarification, or update and handled transparently. The dividing line is simple: if a reasonable reader would want to know the article changed, we tell them.
Time-sensitive content
Because some of our coverage has a shelf life, we date our articles and revise time-sensitive material when the underlying facts move. When you are reading anything rate-, tax-, or program-related, check the “last updated” date, and know that we work to keep such pieces current rather than letting them quietly go stale.
A public record
Corrections are part of the public record of the publication, not a private matter between us and one reader. Handling them openly is how we keep our own standards honest and how we earn the trust that makes an independent publication worth reading.
Related policies
Our approach to accuracy and sourcing is set out in our Fact-Checking Policy, Editorial Policy, and Standards & Practices. Our content is produced with the assistance of AI tools and held to these same correction standards; see our AI Content Policy.
Contact
To report an error or ask about a correction, email [email protected].
What a correction looks like on the page
When we correct a published article, the corrected version replaces the erroneous one, and — for anything material — we make clear that a change was made and what it addressed. Readers should never have to wonder whether the version in front of them reflects our best current understanding; by design, it does.
Why we do not simply delete
The lazy way to handle an error is to quietly delete the article and hope no one noticed. We do not do that. Deletion hides the mistake rather than fixing it, and it treats readers who already saw the piece as if they did not matter. Correcting in the open respects the reader and keeps us honest, even when it is uncomfortable.
Corrections and reader trust
A publication that never appears to make mistakes is not more accurate than one that corrects openly — it is usually just less transparent. We would rather you see us fix an error than never know we made one. Over time, a visible, working corrections record is one of the strongest signals that a publication actually cares about getting things right, and we intend to earn that reputation the honest way.
Your role
Readers are part of how we stay accurate. If something looks wrong to you, telling us is genuinely helpful — you are not being a nuisance, you are helping us do our job. Every legitimate correction makes the publication a little more trustworthy for everyone who reads it next.
Requests we cannot act on
We correct factual errors. We cannot, however, remove or alter accurate reporting simply because a subject dislikes it, nor treat a difference of opinion as a factual error. If you disagree with an interpretation or conclusion rather than a fact, we are glad to hear your case and will consider a clarification if the wording is genuinely unclear, but accurate, fairly-reported information stays. Where a legal issue is raised, please see our DMCA policy for copyright matters and contact us directly for anything else, and we will respond in good faith.