I am not going to go too far here as this is a good question. The fact is that if you have a customer who is so horrible that you would be willing to throw them out of the place, you probably should. However, if you want to be an excellent customer service rep, you should strive to do this. That means you should never say or do anything that would make that customer feel uncomfortable, embarrassed, or at the very least a little less than comfortable.
I don’t think I’m exaggerating when I say it’s something that is very easy to do. We all have customers we want to avoid, but even the most horrible customer is only so bad after all. The only way to be truly great at customer service is to treat every customer like a human being. As much as that sounds nice, it’s not that easy.
One of the most dangerous things that happens to you in this job is the feeling that you have no control over what other people want and need of you. The customer service industry is full of people who make it look so easy, yet it’s almost a mystery how to do it well. I have a client who was in sales and a number of her clients were customers who she couldn’t understand.
I think it comes down to how you treat each customer no matter if its a new customer or a loyal customer. You can’t expect a customer to care about what you think about them because as long as you treat them well you don’t have to care about them. You have to give them what they want. The problem is that the way you do that is very different for each person.
I’m surprised you don’t post a lot of this stuff on the forum. That’s a lot of the things you’re doing. I’m not sure if that’s the kind of stuff you’re trying to do, but some of the posts are interesting.
Of course, I can only speak for myself, but I find that most people are very picky about the things they spend their time with. When I was a teenager I had a great friend who was very picky about the things she spent her time with. I think part of it was her love of photography. She had a way of taking pictures that was very cool and expressive, but she had a hard time getting others to appreciate it.
I’ve read up on this topic, but I have yet to see the full trailer, and I have no idea how to tackle this.
I know it’s a bit hard to imagine, but it’s likely that she probably took a lot of pictures of herself doing something that she simply didn’t have to do and that people were actually enjoying. The point I’m trying to make is that customer service is an absolutely vital part of any business. It’s easy to forget that some of the most important customer interactions are not about the money, but the quality of the people you’re talking to.
When you’re a retailer, your job is to make sure that you’re meeting the needs of your customers. In the case of Amazon, that’s meeting the needs of its customers by offering a great selection of products. To do that you need to be able to answer people’s questions, and that means you need to be friendly, prompt, and helpful. When they buy something from you, your goal is to make sure they’re happy.
Amazon just launched a new customer service tool with its new Amazon Prime service. This new tool, which will be available to its Prime members starting next week, will help improve customer service by allowing them to speak to agents as well as read customer reviews. With this tool, customers can also request a chat with customer service staff, and Prime members will be able to access this chat from their Prime membership page on the web.